How can we help?

• What is ABA/Routing Number and where do I find it?
• What is Swift/BIC and where do I find it?
• What information is required for a Domstic Wire?
• What information is required for a International Wire?
• What is ACH?
• What constitutes supporting documentation?
• Are USDC transactions or any transactions approved automatically?
• I'm experiencing difficulties with creating a USDC. What can I do?

• Is there a fee for opening my individual account?
• What are the requirements to open an individual account?
• Is there a fee for my individual account?
• What are the requirements to open a business account?
• Can I open an account online?
• Is there a fee for my business account?
• Can I open an account using a mobile phone?
• What kind of accounts can I open?
• Can I open an account using a desktop browser?
• Why can’t I use my business account if I went through all the process?

Browse all articles

• Which Digital Assets do you support for Convert?
• What information do I need to provide for someone to send me crypto assets?
• Which Digital Assets do you support for Custody?
• Do you offer any tools or calculators to help estimate a Convert transaction rate and fees before I initiate a transaction?
• Who is responsible of filing the taxes related to the gains on my Digital Assets?
• What happens if you stop supporting a specific Digital Asset? What happens to the remaining balance in my custody account?
• What is the reserved amount?
• What are the fees associated with converting Digital Assets to fiat or fiat to Digital Assets?
• Is there a fee for receiving a deposit?
• Can I apply for all the Supported Digital Assets Accounts I want? Is there a limit?

Browse all articles

• What is FVNet?
• What do I need to transfer FVNet from business to business?
• What do I need to transfer FVNet from business to person?
• What do I need to transfer FVNet from person to person?

• What is a transaction research fee?
• Do I need to keep a certain amount of money in my account?
• How do I get a new password to access my account if I forgot mine?
• How do I get a new password to access my account if I get an error message?
• How do I get my transaction history?
• Is there a monthly fee for my business account?
• Why do I have a negative balance in my account?
• Can I add an additional user to my individual account?
• What does overdraft mean?
• How do I add an additional user to my business account?

Browse all articles