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ACH & Wires
What is ABA/Routing Number and where do I find it?
What is Swift/BIC and where do I find it?
What information is required for a Domstic Wire?
What is ACH?
Are USDC transactions or any transactions approved automatically?
What information is required for a International Wire?
What constitutes supporting documentation?
I'm experiencing difficulties with creating a USDC. What can I do?
Account Opening
Is there a fee for opening my individual account?
Is there a fee for my individual account?
What are the requirements to open an individual account?
What are the requirements to open a business account?
Is there a fee for my business account?
Can I open an account online?
Can I open an account using a mobile phone?
Why can’t I use my business account if I went through all the process?
Can I open an account using a desktop browser?
What kind of accounts can I open?
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FV Net
What is FVNet?
What do I need to transfer FVNet from business to business?
What do I need to transfer FVNet from business to person?
What do I need to transfer FVNet from person to person?
My Account
How do I get a new password to access my account if I get an error message?
What is a transaction research fee?
Do I need to keep a certain amount of money in my account?
How do I get a new password to access my account if I forgot mine?
How do I get my transaction history?
Is there a monthly fee for my business account?
Why do I have a negative balance in my account?
Can I add an additional user to my individual account?
How do I add an additional user to my business account?
What does overdraft mean?
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Prepaid Cards
What can I do if I need to pay for something but there is not enough on my prepaid card to cover the payment?
How do I order a new card?
Is there a cost for a prepaid card for my individual account?
Can I use ATMs to withdraw money from my prepaid card?
How many cards can I have for my individual account?
Can I use my prepaid card to pay in stores world wide?
Can I use my prepaid card to pay in stores online?
Can I rent a car or reserve a hotel room using a prepaid card?
Is there a cost for a prepaid card for my business account?
Is there a limit for how many prepaid cards I can request for my business account?
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