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ACH & Wires
What is ABA/Routing Number and where do I find it?
What is Swift/BIC and where do I find it?
What information is required for a Domstic Wire?
What information is required for a International Wire?
What is ACH?
What constitutes supporting documentation?
Are USDC transactions or any transactions approved automatically?
I'm experiencing difficulties with creating a USDC. What can I do?
Account Opening
Is there a fee for opening my individual account?
What are the requirements to open an individual account?
Is there a fee for my individual account?
What are the requirements to open a business account?
Can I open an account online?
Is there a fee for my business account?
Can I open an account using a mobile phone?
What kind of accounts can I open?
Can I open an account using a desktop browser?
Why can’t I use my business account if I went through all the process?
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Custody
Which Digital Assets do you support for Convert?
Which Digital Assets do you support for Custody?
What information do I need to provide for someone to send me crypto assets?
Do you offer any tools or calculators to help estimate a Convert transaction rate and fees before I initiate a transaction?
Who is responsible of filing the taxes related to the gains on my Digital Assets?
What happens if you stop supporting a specific Digital Asset? What happens to the remaining balance in my custody account?
What is the reserved amount?
What are the fees associated with converting Digital Assets to fiat or fiat to Digital Assets?
Is there a fee for receiving a deposit?
Can I apply for all the Supported Digital Assets Accounts I want? Is there a limit?
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FV Net
What is FVNet?
What do I need to transfer FVNet from business to business?
What do I need to transfer FVNet from business to person?
What do I need to transfer FVNet from person to person?
My Account
What is a transaction research fee?
Do I need to keep a certain amount of money in my account?
How do I get a new password to access my account if I forgot mine?
How do I get a new password to access my account if I get an error message?
How do I get my transaction history?
Is there a monthly fee for my business account?
Why do I have a negative balance in my account?
Can I add an additional user to my individual account?
What does overdraft mean?
How do I add an additional user to my business account?
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