Custody
- Is there a fee for making a withdrawal?
- Can I use stablecoins for Convert transactions? If so, how are they handled?
- I was told I would receive a deposit; I don’t see it in my account?
- What happens if there’s a discrepancy between the expected and actual conversion rate?
- Is there a yearly fee for a custody account?
- Why am I being directed to enable 2 Factor Authentication when I open a custody account?
- Will I receive a Gains/Losses report at the end of the year?
- How are conversion rates determined, and how often are they updated?
- How many wallets can I have for each digital asset?
- Are there any limits on the amount of Digital Assets or fiat that can be converted?
- Can I cancel a withdrawal once I submitted it?
- How long does it take to get a Money Market Transaction authorized?
- How can I access historical Convert records?
- Do I have to keep a minimum amount in any Digital Asset account?
- Can I track the status of a convert transaction in real-time?
- Can I perform Convert transactions using a mobile app or only through a web interface?
- How can I see the Convert Fees I was charged?
- What happens if there's a problem with the convert process?
- Can I disable 2FA?