Custody
- Are there any hidden fees associated with Convert of Digital Assets to fiat?
- How are conversion rates determined, and how often are they updated?
- Will I receive a report of my Convert activities for tax purposes?
- Why am I being directed to enable 2 Factor Authentication when I open a custody account?
- Do I have to keep a minimum amount in any Digital Asset account?
- What is a Beneficiary Payment Instrument - BPI
- What happens if there’s a discrepancy between the expected and actual conversion rate?
- What happens if there’s a significant market fluctuation during the conversion process?
- Can I track the status of a convert transaction in real-time?
- Will I receive a detailed statement or receipt for each Convert transaction?
- Can I cancel a withdrawal once I submitted it?
- My Beneficiary Payment Instrument shows as submitted, what shall I do?
- Can I perform Convert transactions using a mobile app or only through a web interface?
- Do you offer any guarantees on conversion rates for specific time periods?
- How can I see the Convert Fees I was charged?
- Will I receive a Gains/Losses report at the end of the year?
- How can I access historical Convert records?
- What happens if there's a problem with the convert process?
- Can I disable 2FA?