I was told I would receive a deposit; I don’t see it in my account?

There are several reasons why it might not appear in your account. It could be taking longer than expected due to the counterparty conducting compliance processing on the transaction, the address you provided might not have been entered correctly, or it may have been used for a different digital asset. If it is still not reflected after a reasonable amount of time, please contact us at custody@fvbank.us